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BCS Specialist Certificate in Business Relationship

  • Price £1,195.00
  • Duration 3 day(s)
All major credit cards accepted

Description

This course provides candidates with an understanding of the principles of, and practical experience of using, industry best practice involved in operating, monitoring, reporting, implementing, planning and improving Business Relationship Management, leading to a Specialist qualification in Business Relationship Management (BRM).

This qualification reflects the general industry best practices currently in use in IT Service Management (ITSM) and particularly Business Relationship Management. The subject matter within this qualification is based on industry best practice, frameworks and guidelines including ITIL, COBIT and ISO/IEC 20000. This qualification forms part of the 'ITSM Specialist' series.

Course Content

  • Explain the goal and objectives of Business Relationship Management
  • Understand and explain processes, roles and functions, especially those related to BRM
  • Use different approaches to, and application of, standards, industry best practice frameworks and guidelines, relevant to BRM
  • Develop and improve the internal, customer and business focus of BRM
  • Define the value of IT to the business, the business value chain and the value network
  • Implement and manage the processes for managing the provision of service, implementation of new services and service reporting through all stages of the service lifecycle
  • Develop and agree the approach to business/IT alignment in collaboration with the relevant stakeholders
  • Develop relationships with customers and business managers by meeting, discussing, reviewing and negotiating with customers, users, stakeholders and other business managers
  • Understand the business viewpoint and the need for communication
  • Use and apply the Demand Management process to define future customer and business needs
  • Assist with the production of business cases
  • Be aware of the support tools and techniques available for the implementation and support of Busines Relationship Management, where possible identifying and instigating improvements
  • Practical analysis of reports and statistics and proposing resolutions to improve the overall service performance
  • Produce BRM reports for dissemination and interpret and use their contents
  • Understand the interdependencies between BRM and other IT areas and processes
  • Assist with the planning and implementation of BRM

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