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BCS Specialist Certificate in Change Management

  • Price £1,195.00
  • Duration 3 day(s)
All major credit cards accepted

Description

This course provides candidates with an understanding of the principles of, and practical experience, of using industry best practice involved in the prioritising and assessing of changes, authorising changes, managing the building, testing and implementation of changes, reviewing changes and the planning and implementation of the change process, leading to a Specialist qualification in Change Management.

This qualification reflects the general industry best practices currently in use in IT Service Management (ITSM) and particularly Change Management. The subject matter within this qualification is based on industry best practice, frameworks and guidelines including ITIL, COBIT and ISO/IEC 20000. This qualification forms part of the 'ITSM Specialist' series.

Course Content

Holders of the ISEB Specialist Certificate in Change Management will be able to demonstrate their competence in, and their ability to:

  • Explain the goals and objectives of Change Management
  • Understand and explain processes and roles of Change Management
  • Use different approaches to, and application of, standards, industry best practice Frameworks and guidelines, relevant to Change Management
  • Develop and improve the customer and business focus of Change Management
  • Prioritise and assess the impact of proposed changes
  • Access and manage the risk, benefit and cost of proposed changes
  • Manage the authorisation process
  • Manage changes through their lifecycle
  • Define and agree change models and standard changes
  • Produce and manage forward schedules of change
  • Co-ordinate, schedule, target and focus resources on managing changes, based on Priorities
  • Oversee and manage the building, testing and implementation of authorised changes
  • Be aware of the support tools and techniques available for the implementation and support of Change Management, where possible identifying and instigating Improvements
  • Analyse change records, reports and statistics and propose resolutions to reduce the number of failed changes by proactively preventing failed changes, in conjunction with Problem Management
  • Produce Change Management reports for dissemination and interpret and use their contents
  • Understand the interdependencies between Change Management and other IT areas and processes
  • Assist with the planning and implementation of Change Management

The examination is a 1½ hours 'closed book', multiple-choice paper. There are 25 questions which are scenario based.
Normally, the examination will be held on-site at the conclusion of the course. However, ISEB will normally also arrange four central examinations per year in March, June, September and December; please contact the ISEB for further details.

 

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