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BCS Specialist Certificate in Problem Management

  • Price £1,195.00
  • Duration 3 day(s)
All major credit cards accepted

Description

This 3-day course provides candidates with an understanding of the principles of, and practical experience of using, industry best practice involved in operating, monitoring, reporting, implementing, planning and improving the management of problems, leading to a Specialist qualification in Problem Management.

This qualification reflects the general industry best practices currently in use in IT Service Management (ITSM) and particularly Problem Management. The subject matter within this qualification is based on industry best practice, frameworks and guidelines including ITIL, COBIT and ISO/IEC 20000. This qualification forms part of the 'ITSM Specialist' series.

This course is for those working or preparing to work in a Problem Management role and/or within a Problem Management process whether at a technical, operational, supervisory or managerial level. This course may also be of interest to Project Managers, Business Managers and Business Process Owners.

The purpose of the Specialist qualification in Problem Management is to certify that the candidate has gained the knowledge of relevant industry best practices and is capable of applying them in a working environment.

Course Content

Holders of the ISEB Specialist Certificate in Problem Management will be able to demonstrate their competence in, and their ability to:

  • Explain the goal and objectives of Problem Management
  • Understand and explain the processes, roles and functions, especially those related to Problem Management
  • Use different approaches to, and application of, standards, industry best practice frameworks and guidelines, relevant to Problem Management
  • Develop and improve

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