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Customer Care by Email

  • Price £495.00
  • Duration 1 day(s)
All major credit cards accepted

Description

Productivity can be greatly enhanced, saving valuable time and frustration by using clear, concise communication and following some simple practical advice. This course will help you to avoid the common pitfalls when using email. You will produce professional emails which will help you to be more effective and elicit accurate, helpful responses from your recipients.

Skills

  • What a business email should look like and contain.
  • Appraisal of sample business emails.
  • Practice in writing in plain language.
  • The four block structure.
  • Practice in reducing the number of words.
  • Recognising and reducing business clichés.
  • Using active sentence construction.
  • How readers read and the 'fog index'.
  • Setting the appropriate tone.
  • Matching language preferences.
  • Email writing practice.
  • Practical top tips which will have an immediate impact. 

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