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Email Etiquette

Email Etiquette
  • Price £497.00
  • Level Introduction
  • Duration 1 day(s)
All major credit cards accepted

Description

This course teaches students how to use e-mail effectively. Students will learn how to write effective messages and e-policies, use e-mail accessories and passwords, and prevent your password from being stolen.

Prerequisites

Anyone who uses email as a way to communicate at work

Assumed Knowledge

How to send an email

Skills

At the program’s conclusion, participants should be able to:

  • Explain instances when sending email is necessary and appropriate.
  • Identify occasions when sending or retrieving email is unacceptable.
  • Understand items they should never send electronically from their workplace.
  • Create an email subject line that accurately describes the content of the message.
  • State and avoid 12 of the most common mistakes people make in business writing.
  • Consider the visual components that enhance an email message and make for easy reading.
  • Determine who should and should not receive copies of emails.
  • Know what to do when emails misfire and reach the wrong people.
  • Develop a personal action plan to improve their email skills at work.

Course Content

  • Unit 1: E-mail basics
    o Topic A: E-mail characteristics
    o Topic B: E-mail programs
    o Topic C: When to use e-mail
    o Topic D: Writing an e-mail message
  • Unit 2: E-mail policies
    o Topic A: Company policies
    o Topic B: Copyright laws, viruses, and liability
  • Unit 3: E-mail features and security
    o Topic A: Features of an e-mail program
    o Topic B: Securing e-mail
  • Unit 4: E-mail messages
    o Topic A: Message headers
    o Topic B: E-mail message body
  • Unit 5: E-mail effectiveness
    o Topic A: E-mail recipients
    o Topic B: Message management
  • Unit 6: Netiquette guidelines
    o Topic A: Netiquette style
    o Topic B: Emoticons and abbreviations
  • Unit 7: Composing online correspondence
    o Topic A: Online communication
    o Topic B: Language and punctuation
    o Topic C: Efficient writing habits

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