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ITIL(R) Capability Certificate in Service Offerings and Agreements

  • Price £2,095.00
  • Duration 5 day(s)
All major credit cards accepted

Description

The ITIL Certificate in Service Offerings and Agreement (SOA) Course is one of the four courses that fit into the capability stream for ITIL certification.

This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.

The Service Offerings and Agreements Course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:

Service Portfolio Management
Service Catalogue Management
Service Level Management
Demand Management
Supplier Management
Financial Management
Business Relationship Management
The main focus of the course is covered by the Service Strategy & Service Design volumes of the IT Infrastructure Library (ITIL).

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