• Technical IT

    Solutions delivered throughout the UK
  • Business Applications

    Solutions delivered throughout the UK
  • Professional Best Practice

    Solutions delivered throughout the UK
  • Professional Development

    Solutions delivered throughout the UK

ITIL(R) V3 Certificate in Managing Across the Lifecycle

  • Price £1,995.00
  • Duration 5 day(s)
All major credit cards accepted

Description

The ITIL® Intermediate Qualification in Managing across the Lifecycle Certificate is the final module in the Service Lifecycle and/or Service Capability modules that lead to the ITIL® Expert in Service Management.

Prerequisites

Candidates must have a total of at least 17 credits;

•2 credits from the ITIL Foundation Certificate
AND
•15 credits (minimum) from a balanced combination of ITIL® Service Lifecycle and ITIL® Service Capability Certificates
On attending the course please ensure you provide documented evidence that you have passed the above by either presenting your certificate(s) (or a copy of your certificate(s)) to the course lecturer. If you cannot provide the physical certificate(s), then as a minimum you must provide the certificate/candidate number(s) and dates of passing each examination. If you have lost your certificate or you do not have a record of your certificate number please contact ISEB directly before attending the course. ISEB can be contacted on the following number 01793 417655. Thank-you for your co-operation.

Skills

See Course Content

Course Content

The course is targeted at:

•Individuals who require a business and management level understanding of the ITIL® core Lifecycle
•Individuals seeking the ITIL® Expert certification in IT Service Management for which this qualification is the final mandatory module
•Individuals progressing towards the ITIL Master in IT Service Management for which the ITIL® Expert is a prerequisite
Please be aware, this course also provides 35 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification

Outline
•Introduction to IT Service Management Business and Managerial Issues
•Managing the Planning and Implementation of IT Service Management
•Management of Strategic Change
•Risk Management
•Understanding Organisation Challenges
•Service Assessment
•Understanding Complementary Industry Guidance
 

Examinations
The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. The pass mark is 70%.

ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries. IT Infrastructure Library® is a Registered Trade Mark of the Office of Government Commerce.
 

 

Make Enquiry

Course Enquiry
  •  
  •  

Book Now

Course Enquiry
  •  
  •