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ITIL(R) V3 Lifecycle Certificate in Service Design

  • Price £1,075.00
  • Duration 3 day(s)
All major credit cards accepted

Description

The ITIL® Lifecycle in Service Design Course is one of the five courses that fit into the lifecycle stream for ITIL® certification.
This certification is intended to enable the holders of the ITIL® Foundation certificate in IT Service Management to acquire the skills needed to have a comprehensive understanding of the processes and roles described in the Service Design element of the Service Management lifecycle.

Prerequisites

Possession of ITIL Foundation Certificates or ITIL V2 Foundation plus Bridging Certificate – On attending the course please ensure you provide documented evidence that you have passed the ITIL Foundation course by either presenting your certificate (or a copy of your certificate) to the course lecturer. If you cannot provide the physical certificate, then as a minimum you must provide the certificate number. If the exam board was not ISEB, you must also provide the name of the examination board who issued the certificate. Failure to this will result in you exam results being withheld by the exam accreditation body until proof of accreditation has been provided. If you have lost your certificate or you do not have a record of your certificate number please contact ISEB directly before attending the course. ISEB can be contacted on the following number 01793 417655.

Please note – Delegates are required to complete 21 hours of pre course study prior to attending this course. Please spend this time re-familiarising yourself with the foundation level material as you will need this knowledge for the course you will be attending.

Thank-you for your co-operation.

Skills

See Course Content

Course Content

The course provides the delegates with an in-depth understanding of the following:

•Service Design Principles
•Service Catalogue Management
•Service Level Management
•Availability Management
•Capacity Management
•IT Service Continuity Management
•Information Security Management
•Supplier Management
•Tools and Technology
•Process implementation and on-going improvement
Please be aware, this course also provides 21 Hours of Contact Education/Professional Development Units towards PMI PMP certification/re-certification

The program is targeted at:

•Managers who have attained the ITIL Foundation certificate in Service Management certificate and who wish to advance to higher level ITIL certifications
•Managers who require a practical understanding of the Service Design processes and how they may be used to enhance the quality of IT service within an organisation
•Operational staff involved in Service Catalogue Management, Service Level Management, Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, and Supplier Management, who wish to enhance their role-based capabilities
The course is accredited by, and follows the syllabus specified by the APM Group (www.apmgroup.co.uk).

The main focus of the course is covered by the Service Design volume of the IT Infrastructure Library® (ITIL®).


The ITIL® Framework is a source of good practice in service management. ITIL® is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specialisations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation’s capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.

More information can be found at the OGC web-site: http://www.ogc.gov.uk

(ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office)

The Course Profile

The course comprises of lecture sessions, facilitated assignments and exercises and a practice examination.

This is a 3 Day Course which includes a 90 minute examination of 8 multiple choice, gradient scored questions with a pass mark of 70% (28/40)

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