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Mavericks 101 Support essentials

Mavericks 101 Support essentials
  • Price £997.00
  • Level Introduction
All major credit cards accepted

Description

Demonstrate your knowledge by passing the OS X Support Essentials 10.9 exam and earning Apple Certified Support Professional (ACSP) 10.9 certification.3333.

The cost of your exam is included in course price.

Prerequisites

Help desk specialists, technical coordinators, service technicians, and others who support Mac users
Technical support personnel in businesses that use Mac computers
Technical coordinators or power users who manage networks of computers running OS X—such as teachers and technology specialists who manage networks or computer labs

Assumed Knowledge

Knowledge of OS X and basic computer navigation

Skills

The troubleshooting process and how to use tools and resources
Features and functionality of OS X Mavericks, including how to find more information
How to prepare for Apple Certified Support Professional (ACSP) 10.9 certification

Course Content

  • Installation and Configuration
  • Install OS X Mavericks
  • Setup and configuration
  • OS X recovery
  • Training and Certification – OS X software updates
  • User Accounts
  • User accounts
  • User home folders
  • System security
  • Keychain management
  • File Systems
  • File systems and storage
  • FileVault 2
  • Permissions and sharing
  • File system troubleshooting
  • Data Management
  • Hidden items and shortcuts
  • System resources
  • Metadata and Spotlight
  • File archives
  • Time Machine
  • Applications and Processes
  • Application installation
  • Document management
  • Application management and troubleshooting
  • Network Configuration
  • Network essentials
  • Advanced network configuration
  • Network troubleshooting
  • Network Services
  • Network services
  • Host sharing and personal firewall
  • System Management
  • Peripherals and drivers
  • Print and scan
  • System troubleshooting

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