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Mountain Lion 101 Support Essential

Mountain Lion 101 Support Essential
  • Price £1,047.00
  • Level Introduction
  • Duration 3 day(s)
All major credit cards accepted

Description

OS X Lion Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on OS X Lion. This course is designed to give you a tour of the breadth of functionality of OS X Lion and the best methods for effectively supporting users of OS X Lion systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.

Prerequisites

  • Help desk specialists, technical coordinators, service technicians, and others who support Mac users
  • Technical support personnel in businesses that use Macs
  • Technical coordinators or power users who manage networks of computers running OS X —
    such as teachers and technology specialists who manage networks or computer labs

Assumed Knowledge

  • Knowledge of OS X and basic computer navigation

Skills

  • The troubleshooting process and how to become more efficient with available tools and resources
  • OS X 10. Lion features in depth, including how to find additional information
  • How to prepare for Apple Certified Support Professional certification

Course Content

Installation

  • Prepare and partition the drive, install OS X Lion
  • Use the installer log files to verify a successful installation
  • Configure OS X Lion with the Setup Assistant, update software with Software Update and Installer
    *Tips and techniques for troubleshooting an installation problem

User Accounts

  • Create and manage user accounts
  • Create and manage administrator accounts, locate directory attributes
  • Security
  • Password selection
  • Keychain
  • FileVault

File Systems

  • File systems supported by OS X Lion
  • File and directory ownership and permissions
  • Disk Utility and file repair
  • Using the command line for file management

Data Management

  • The root volume
  • File system layout
  • Preferences
  • Frameworks
  • File types unique to OS X Lion (i.e. resource forks and packages)
  • Spotlight
  • File archives
  • Disk images
  • Archiving
  • Restoring data with Time Machine
  • Managing backup data
  • How to access the data outside of Time Machine.

Applications and Processes

  • Applications supported in OS X Lion
  • Applications created with different developer APIs
  • The UNIX concept of a process
  • The relationship of processes and applications
  • Tools to monitoring and managing processes
  • Application preferences and troubleshooting Boot Camp

Network Configuration

  • Basic networking configuration
  • TCP/IP networking
  • Ethernet
  • AirPort, multiple network connections
  • Appropriate use of network locations
  • Isolating and troubleshooting network elements

Network Services

  • Connecting to common network resources
  • Network Users accounts with Directory Services
  • AFP, SMB, SSH, FTP, and WebDAV connections
  • Bonjour
  • NetBIOS
  • The network browser
  • Isolating client software issues from network issues
  • Enabling network services on a OS X Lion client
  • Peer-to-peer collaboration
  • Sharing files between Macs and Windows
  • Sharing web documents
  • Screen sharing
  • Firewall as well as techniques to isolate server issues from client and network issues

Peripherals and Printing

  • Connecting peripherals to a Mac
  • Cabling
  • Connections
  • Device drivers for common peripherals
  • Managing printers
  • Print-job management
  • Printer PPDs and PDF workflow
  • Techniques for isolating cabling, driver, or application issues

System Startup

  • Troubleshooting boot issues with a Mac at startup
  • Phases of the startup process
  • Which part of the system is active during each phase
  • Issues that can arise
  • Automatic process launching with
  • Launched and login window startup items

Certification Exam
Students can take the OS X Support Essentials 10.7 Exam to earn Apple Certified SupportProfessional (ACSP) 10.7 certification.

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