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Virtual Classroom ITIL(R) V3 Foundation Certificate in IT Service Management

  • Price £995.00
  • Duration 3 day(s)
All major credit cards accepted

Description

The Foundation in Service Management course webinar series will consist of six modules. By completing all of the modules of this course, delegates will gain an understanding of:

•Service Management as a Practice
•The Service Lifecycle
•Key Principles and Models
•Generic Concepts
•Processes
•Roles
•Functions
•Technology and Architecture
•ITIL Qualification Scheme
•Prepare for the Foundation examination
 

Each module serves as the prerequisite for the next and all are designed to be completed in order, with the same group of participants.

Pre-course work: Some modules include pre-course work consisting of self-study reading and assignments, and an interactive, live, virtual classroom session, i.e. webinar.

Prerequisites

None, other than involvement in the provision or receipt of IT Services

Course Content

Module 1: Overview of Service Management Terminology

This module will provide the introduction to the course, instructor and participants. It will focus on providing participants an overview of the principles and themes of the course and introduce them to the terminology of Service Management.

Learning objective:

•To explain IT Service Management and its importance to the business
 

Module 2: Service Operation Part 1: Principles and Functions

This module will introduce the principles, functions and processes of Service Operation.

Learning objective:

•To provide the delegates with a basic understanding of the core publication, the key concepts, and functions within Service Operation
 

Module 3: Service Operation Part 2: Processes

Learning objective:

•To provide the delegates with a basic understanding of the processes within Service Operation
 

Module 4: Service Transition

This module will cover the Service Transition concepts.

Learning objective:

•To provide the delegates with a basic understanding of the core publication, the key concepts, processes, activities and specific roles and responsibilities
 

Module 5: Service Design

This module will cover the Service Design concepts, terminology and processes.

Module 6: Service Strategy & Continual Service Improvement (CSI)

This module will cover the final core publications Service Strategy and Continual Service Improvement.

It will also provide a final opportunity to discuss exam techniques for the forthcoming exam.

ITIL® is a registered trademark of the Cabinet Office.

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