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IT Microsoft Dynamics 2011 training courses

  • Extending Microsoft Dynamics CRM 2011

    This course offers detailed and interactive information on how to develop extensions for Microsoft Dynamics CRM 2011, with focus on extension methods documented in the Microsoft Dynamics CRM SDK. It provides instruction on the use of a number...
    Extending Microsoft Dynamics CRM 2011 - Full Details
  • Introduction to Microsoft Dynamics CRM 2011

    This one-day instructor-led course provides an introduction to Microsoft Dynamics CRM 2011. The course focuses on the user interface and working with the application and provides a foundation for other Microsoft Dynamics CRM 2011 courses. The course describes Microsoft Dynamics CRM concepts, the...
    Introduction to Microsoft Dynamics CRM 2011 - Full Details
  • Marketing Automation in Microsoft Dynamics CRM 2011

    This course introduces you on how to use Microsoft Dynamics CRM to extend the effectiveness of your marketing department and provides context of how to use things such as marketing campaigns, marketing lists, and campaign templates in Microsoft Dynamics CRM. It also discusses the role of campaign...
    Marketing Automation in Microsoft Dynamics CRM 2011 - Full Details
  • Microsoft Dynamics CRM 2011 Customization and Configuration

    This course is no longer available on a public schedule basis. We can however offer this as a private or bespoke class. Please contact us for further information.
    Microsoft Dynamics CRM 2011 Customization and Configuration - Full Details
  • Microsoft Dynamics CRM 2011 Installation and Deployment

    This two-day instructor course covers the installation and configuration of Microsoft Dynamics CRM 2011. The course describes the components used within a Microsoft Dynamics CRM 2011 deployment, installation instructions for the Microsoft Dynamics CRM Server, the E-mail Router, Microsoft Dynamics...
    Microsoft Dynamics CRM 2011 Installation and Deployment - Full Details
  • Sales Management in Microsoft Dynamics CRM 2011

    This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze...
    Sales Management in Microsoft Dynamics CRM 2011 - Full Details
  • Service Management in Microsoft Dynamics CRM 2011

    This course introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses how organizations can browse, locate,...
    Service Management in Microsoft Dynamics CRM 2011 - Full Details
  • What's New in Microsoft Dynamics CRM 2011?

    This one-day instructor-led course, What's New in Microsoft Dynamics CRM 2011, provides students with the tools and information to help them better understand and identify the new and enhanced features of Microsoft Dynamics CRM 2011.
    What's New in Microsoft Dynamics CRM 2011? - Full Details