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ITIL and Service Management Overview training courses

  • ITIL(R) One Day Overview

    This course provides an introduction to the subject of Service Management and familiarises delegates with the five core volumes which comprise ITIL.Core VolumesService StrategyService DesignService TransitionService OperationContinual Service ImprovementCoverage of these volumes will...
    ITIL(R) One Day Overview - Full Details
  • ITIL(R) V3 One Day Overview

    This course is aimed at all levels of IT professionals, Customers, and Users involved in the provision or receipt of IT Services.
    ITIL(R) V3 One Day Overview - Full Details