• Technical IT

    Solutions delivered throughout the UK
  • Business Applications

    Solutions delivered throughout the UK
  • Professional Best Practice

    Solutions delivered throughout the UK
  • Professional Development

    Solutions delivered throughout the UK

Customer Service training courses

  • Building a Customer Centric Organisation

    Creating a culture of service excellence that differentiates your brand is vital to your organisation's long-term success, and delivering this demands a comprehensive approach to rewards, measures and communication standards that affect every member of staff - not just those who work in front-line...
    Building a Customer Centric Organisation - Full Details
  • Customer Care by Email

    Customer Care by Email - Full Details
  • Customer Service

    Our customer care/service course is designed for any member of staff whether existing or new to handling, selling to, or dealing with customers. It will provide them with the underpinning knowledge and skills to fully understand how to successfully communicate and understand the value of...
    Customer Service - Full Details
  • Delivering Customer Service Excellence

    •Do you want to stand out from the competition?•Do you want to ensure you consistently provide the best possible service to your customers? Customers have increasingly high expectations about customer service and make buying decisions based on the service they receive. In order to...
    Delivering Customer Service Excellence - Full Details
  • Energisers Create Positive Outcomes

    This highly inspirational workshop explores your preferences for communication; when things are going well and when the going gets tough. We will help you to identify how people react under pressure and how you can communicate effectively with them to create positive outcomes.Effective working...
    Energisers Create Positive Outcomes - Full Details
  • Managing Customer Service Excellence

    Who should attend this event?•Any manager responsible for delivering customer service to internal or external clients.•Any manager who needs to improve customer service standards within their organisation •Any manager who wants to embed a strong customer service culture...
    Managing Customer Service Excellence - Full Details
  • Maximising Customer Satisfaction in a Technical Environment

    •Do you want to understand how your IT role fits in to your organisation?•Do you want to improve the experience that customers have with your team? People who work within IT environments are usually recruited for their technical expertise. However, increasingly these departments are...
    Maximising Customer Satisfaction in a Technical Environment - Full Details