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Administering Cisco Unified Contact Center Enterprise (AUCCE) Exeter

  • Price £1,995.00
  • Duration 5 day(s)
All major credit cards accepted

Description

Administering Cisco Unified Contact Center Enterprise (AUCCE) is an instructor-led course presented by training partners to system engineers and customers who will be involved with day-to-day interaction with the Cisco Unified Contact Center Enterprise (Cisco Unified CCE) product. This course will give you an understanding of the Cisco Unified CCE system, the Intelligent Contact Management (ICM) routing application, and the Cisco Outbound Option. We will accomplish this by configuring the Cisco Unified CCE software, use the ICM routing software to route calls from Cisco Unified IP IVR and from Cisco Unified Communications Manager. Additionally, you will use various ICM utilities to aid you in locating configuration errors and configure the Cisco Outbound Option.

Skills

Module 1: Cisco Unified Contact Center Enterprise Product Overview
Module 2: Configuring Cisco Unified Contact Center Enterprise
Module 3: Extended Functions
Module 4: Administrative Scripts and Translation Routing
Module 5: Configuring a Second Peripheral
Module 6: Configuring Cisco Outbound Option
Module 7: Cisco Unified Intelligence Center

 

Module 1: Cisco Unified Contact Center Enterprise Overview.
Module 2: Cisco Unified Contact Center Enterprise Component Architecture.
Module 3: Installing Cisco Unified Contact Center Enerprise.
Module 4: Database and Application Driven Routing Options.
Module 5: Installing Cisco Outbound Options
Module 6: Reporting and Maintenance Tools.

Course Content

After you complete this course you will be able to:
Demonstrate an overall understanding of the Cisco Unified Contact Center Enterprise (Cisco Unified CCE) system, the Intelligent Contact Management (ICM) routing application, and its environment.
Configure a Cisco Unified CCE system that routes from Cisco Unified IP IVR.
Describe ICM users and feature control sets, various ICM configuration utilities, ICM variables, and create routing options using an external SQL Database.
Understand administrative scripting, translation routing concepts, and how translation routing operates.
Configure a new Cisco Unified CCE system that routes from Cisco Unified Communications Manager.
Understand the Cisco Outbound Option components and how to configure an outbound dialer, import rule, query rule, and a campaign.
Describe basic reporting characteristics of the Cisco Unified Intelligence Center.

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Address1 Emperor Way
Exeter Business Park
Exeter
EX1 3QS
Phone01423 790107